Refund policy

Every piece at BrushStroke Alchemy is created and packed with care, and I want you to love what you receive. Because most items are handmade or printed in small batches, I can’t accept general returns or exchanges, but if something arrives damaged or incorrect, I’ll always make it right.

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Damaged or Wrong Item
If your order arrives damaged, or if you receive the wrong item, please email me within 7 days of delivery at contact.brushstrokealchemy@gmail.com with:

• Your order number

• A clear photo of the damage or error

• Unboxing video

Once confirmed, I’ll replace the item or issue a refund

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Original Artwork
Originals are one-of-a-kind pieces and cannot be replaced. Sales are final and I do not offer cancellations or refunds once purchased. If an original arrives damaged, I’ll work with you to find the best solution, a repair, partial refund, or full refund depending on the situation. 

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Prints, Stickers, and Small Items
Sales are final and I do not offer cancellations or refunds once purchased.

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Mail Club Subscriptions
Mail Club subscriptions are final and I do not offer cancellations or refunds once a subscription has been purchased.

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Refund Timing
If a refund is approved, it’ll be processed to your original payment method within 5 -7 business days.